Terms & Conditions
By placing an order with Paula Cabrelli Flowers by telephone, or online, you are agreeing to the following Terms and Conditions.
Payment
Payments may be made online or over the telephone using a major credit or debit card and will be processed via our secure Paypal service.
Flowers
Flowers are perishable goods and are therefore not included in the 7 day ‘cooling off’ period applicable to other goods under the distance selling regulations.
This means that once placed, an order cannot be cancelled or the goods may not be returned.
The images shown on our website are all creations of Paula Cabrelli Flowers, and are typical examples of the work available to order. We reserve the right to substitute flowers or products, whenever necessary, with an alternative of equal or greater value and quality.
Delivery
All local deliveries are made and delivered from our studio in Chesham, Buckinghamshire.
Correct addresses, postcodes and telephone numbers are essential with all orders to ensure a prompt delivery with no errors.
Unfortunately, we cannot guarantee timed deliveries but will try where possible to accommodate. Funeral work, however, will be delivered approximately two hours before the funeral.
We will always do our very best to help with same day delivery, although this cannot be guaranteed and at least 24hours notice should be given.
When a recipient is not at home, deliveries may be left with a neighbour or in a secure area. A card will be left through the door to inform the recipient of this. If neither is possible, then the item will be returned to our studio, where the recipient must contact and arrange re-delivery or collection.
Complaints
Paula Cabrelli Flowers prides itself on its excellent reputation for customer satisfaction, and we want you to be satisfied with the product you receive. If you have any complaints with the product you have received, then please notify us within 48 hours. We will investigate your complaint and when found to be genuine, a replacement or refund given.
